Talk to a person
A ticket reaches every administrator and every member of staff who handles support, so it does not sit in a queue addressed to nobody in particular. Most replies come the same day.
How to reach us
Open a ticket
From the panel, with your servers already attached to your account. Best for anything involving billing or a specific server.
Discord
Faster and less formal. Good for "does this game support X" and for asking us to add a game - most requests are live within a day or two.
renodespace@gmail.com - for anything before you have an account, or for business enquiries.
What to include
- Which server. Its name or address - most accounts have more than one.
- What you expected and what happened. In that order; it is usually the whole diagnosis.
- The console output. Copy the last twenty lines rather than describing them. A screenshot is fine - attachments on a ticket are private to that ticket rather than sitting at a guessable public address.
- When it started. "After I installed a mod" and "out of nowhere at 3am" lead to completely different places.